Shipping and returns
We offer FREE SHIPPING on all orders within the UK, excluding very bulky items such as wadding and any very large items – we will contact you and give you details if this is the case. There is currently a minimum spend of £20 to qualify for free shipping. If your order is less than £20 in value, we will add a £2.50 delivery charge.
International deliveries will incur postage costs - click on this link for more details. (http://www.royalmail.com/business/price-finder).
For UK deliveries, we aim to ship your order as quickly as possible; usually this is the next day. If we are out of stock on any items, we will contact you to let you know.
Our free shipping will be sent via Royal Mail first class. If you want guaranteed next day delivery or other postage services, the cost will need to be added to your order total.
If you are unhappy with any item we send you, or if you receive a faulty item, you have 14 days to return the product and we will issue a full refund.
Unless faulty, we will not accept returned products which have been taken out of their packaging or used.
We are also unable to accept returns on cut products such as elastics, ribbons, fabrics etc unless faulty.
Our return address is :
157 Wivenhoe Road