Terms and Conditions

Shipping & Delivery

We offer FREE SHIPPING on all orders within the UK, excluding very bulky items such as wadding and any very large items – we will contact you and give you details if this is the case.International deliveries will incur postage costs  - click on this link for more details. (link to Royal Mail international postage site).

For UK deliveries, we aim to ship your order as quickly as possible; usually this is the next day.  If we are out of stock on any items, we will contact you to let you know.

Our free shipping will be sent via Royal Mail first class.  If you want guaranteed next day delivery or other postage services, the cost will need to be added to your order total.

Returns & Replacements

If you decide you are unhappy with your purchase, please advise us by e-mail before return of goods. Any discrepancies must be reported as soon as is reasonable after delivery, preferably within 24 hours.

Please report the fault to us with a full description of the alleged fault. Your product is to be returned to Simply Haberdashery within 14 days unused, and in its original condition.

A full refund will be given less postage costs (unless damaged or incorrect).  Your product will need to be returned to us at your expense. Please return goods in the same condition as received.

We will accept returns of unopened packages, damaged items and incorrect items.  We will be unable to accept returns of cut merchandise, items which we have ordered especially at your request and undamaged items where you have opened the packaging.

Ordering

The presentation of colours is as accurate as the photographic and production process will allow. Please note that all screens show colours differently.  We can provide samples of some products – please contact us if colour accuracy is vital to your project.

All references to gold, silver, pearl, crystal etc. relates to colour and not the material from which the product is made.

All measurements are approximate.

Payment, Pricing & Promotions

Simply haberdashery reserves the right to discontinue or change products and pricing without notice. Errors in pricing on the website are not binding and may be adjusted at any time. Every effort has been made to ensure that product descriptions are accurate.